Refund, Return, and Subscription Cancellation Policy

A Note Before We Begin

We create everything here with real care, and we want you to feel good about what you purchase. This page explains, in plain language, how refunds, returns, and subscription cancellations work, so you know exactly where you stand before and after you buy.

This policy is part of our website’s Terms and Conditions of Use. If you are a customer and we have a customer agreement together, that agreement takes priority over this policy wherever the two differ.

What Is Refundable and What Is Not

Unless your purchase came with a specific guarantee, refunds are not available for 1:1 coaching services or other services, digital products, or printed materials, because these are prepared and created for you as soon as your order is received.

For physical products, you are fully protected by a 100% money-back return policy. Here is how it works, along with more detail on digital products and coaching services below.

Digital Products

Digital products include personal guides, audio and video recordings, quiz results and reports, templates, online programs, and any other materials delivered to you electronically.

Because digital products are delivered to you immediately and cannot be returned, all sales of digital products are final and non-refundable, unless a specific guarantee is stated on the offer page at the time of your purchase. If an offer includes a guarantee, the terms stated on that offer page govern your purchase.

Before you buy, please read the offer page carefully so you know exactly what is included. If you ever have trouble accessing something you purchased, reach out to us at dr.darhawks[at]gmail.com and we will make it right. Technical difficulties on our end are always ours to fix, at no cost to you.

1:1 Coaching and Other Services

When you book coaching with us, that time is reserved just for you, and preparation for your session begins well before we meet. For that reason, payments for 1:1 coaching sessions, coaching packages, and other services are non-refundable, unless a specific guarantee was stated at the time of your purchase.

Here is what you can count on from us, and what we ask of you:

• Rescheduling. If you need to move a session, please let us know at least [24/48] hours before your scheduled time, and we will happily reschedule at no charge. Sessions cancelled with less notice, or missed without notice, are considered used and cannot be refunded or rescheduled.
• If we need to reschedule. If we ever need to move a session, you will be offered a new time that works for you, and your session is never lost.
• Unused sessions. Sessions purchased as part of a package must be used within [12 months] of the purchase date. Unused sessions expire after that time and are not refundable.
• Package payments. If you purchased a coaching package using a multi-payment option, you remain responsible for completing all scheduled payments, as described in the subscription and multi-payment terms below.

The First 5 Days

If you are dissatisfied at any time during the first 5 days after your purchase, simply return all physical products we shipped to you, delete all digital files you obtained from us (including video, audio, and text files), and ask for a full refund. You will get your money back. That is a firm promise and commitment.

After 5 Days

If you purchased using a multi-payment option (such as monthly or 3-pay) and become dissatisfied more than 5 days after purchase, return all physical products we shipped to you, delete all digital files you obtained from us (including video, audio, and text files), and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.

How to Return a Physical Product

To receive a full or partial refund under this policy:

– Ship the physical products, at your expense, to the address listed in the Contacting Us section below.
– Include your purchase information, such as a copy of your receipt, so we can process your refund.
– Products should be in merchantable condition, meaning they are in good enough condition that we could resell them.

Returned physical products are subject to a re-stocking fee equal to 15 percent of the purchase price.

We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without requiring the return of a physical product. If we issue a refund without a product return, we do not take title to the product that was not returned.

Shipping and Risk of Loss

When you buy a physical product from our website, the purchase is made under a shipment contract. Whether we ship the product to you directly or it is shipped by a third party such as a drop shipper, the risk of loss and title for each product passes to you once it has been delivered to the carrier (for example, the U.S. Postal Service, UPS, or FedEx). We are not responsible for items lost during transit.

Cancelling a Subscription

If you would like to cancel a subscription, please use the information in the Contacting Us section below to make your request.

When you cancel, you will continue to receive your subscription benefits until the end of the current billing period. There is no refund of subscription fees already paid for the current or prior billing periods.

**Example:** If we process a monthly subscription cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st, and there will not be a refund of any part of the March subscription fee. After March, you will neither be billed for nor receive the benefits of the cancelled subscription.

If you chose a multi-payment option for a single subscription period and cancel during that period, you will continue to receive the benefits of the subscription until the end of the period, and you must continue to honor your agreement to make the remaining payments for that subscription period.

**Example:** If we process an annual subscription cancellation in May, and you agreed to pay for that year with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year. There will not be a refund of any part of the annual fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). After the end of the annual subscription period, you will neither be billed for nor receive the benefits of the cancelled subscription.

**A helpful tip:** Please do not wait until the end of a billing or subscription period to make your cancellation request. Requests are typically processed within 2 to 3 business days after we receive them. Since postal mail takes longer to reach us than email, we recommend emailing your request. Including your account or subscription number, if you have one, also helps us honor your request more quickly.

We will confirm your cancellation by email or postal mail.

Contacting Us

Email your refund or subscription cancellation request to dr.darhawks[at]gmail.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line so we can find your message quickly.

When you communicate with us by email about a refund or cancellation, you are agreeing that we can respond to you by email or other electronic means.

You may also send a written request by first class postal mail to:

Relationship Success Source
Attn: Refunds & Subscriptions Department
2609 S 199TH AVE, BUCKEYE, AZ 85326 United States

To serve you and others better in the future, we ask (but do not require) that you share why you are requesting a refund or cancelling. We genuinely want you to be a satisfied customer, and your honesty helps us grow.

A Note About Fairness

We trust the people we serve, and we honor refund requests in good faith. In return, we ask for the same good faith: requesting a refund while continuing to use or keep the products is not permitted, and may also violate applicable intellectual property law.

Events Beyond Our Control

We, our principals, employees, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or a similar cause beyond our control.

GDPR and LGPD Fees

Any fees charged to process a request made under either (1) Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), or (2) the Federative Republic of Brazil’s Lei Geral de Proteção de Dados Pessoais, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.

Questions

If anything here is unclear, please reach out to dr.darhawks[at]gmail.com. We will always give you a straight answer.

*This refund policy was last updated on 2026, July 19.*